Terms & Conditions

Classes

In-person Class Cancellation policy

Sometimes things happen and you can’t make it. No worries, we’ve got you covered. Here’s what you need to know:

If you can’t come to the event, you have two options:

  1. Cancel your booking

    You can cancel your attendance (booking) using your Momence account. If you do this at least 12 hours before the event starts, you’ll receive a reimbursement of 1 (one) credit to use for a future event of your choice. It is not possible to offer monetary refunds if the booking was cancelled from your side.

    Within 12 hours of the class start time, you can still cancel your place to open it to someone on the waitlist, however you will not receive a class credit back.

  2. Sell your ticket

    You can sell or gift your ticket to someone else, as long as they meet the requirements for the event. You’re in charge of finding a buyer and of the way you’ll get paid for the ticket. The new buyer should share the original name of the ticket holder when arriving at the class.

On the rare instance that we have to cancel or reschedule the event because of things beyond our control, we’ll email you and offer you either a:

a) full refund

b) Momence reimbursement: 1 (one) credit to use for a future event of your choice

c) switch to another event date.

Retreats

Retreat cancellation policy

All deposits are non-refundable. We understand life happens and for whatever reason you may not be able to attend.

You must notify us at least

  • 90 days prior to the retreat start date to receive a full refund (minus the deposit)

  • 60 days prior to receive a 50% refund.

  • Any cancellations within 30 days of the retreat date are non-refundable.

Refunds will be provided within 30 days of notification of cancellation. When you book your spot you confirm that you understand and accept this policy.